When I complained about the sneaky $13 fee which was charged to my credit card (not listed anywhere on the payment page) I was told that instead of just ticking the terms and condition page I should’ve read all the fine print because this is where they hide the shipping fees which get charged to your card after the payment page. Then the checkout page says shipping was $0.00 which is very misleading. When I questioned why I didn’t get the mask colour which was advertised I was told it was because I didn’t tell them I wanted the colour from the only photo on the site. Bought a dust mask online, photo in the description was a black/grey mask so I assumed that was what I was getting. ![]() Terrible communication and customer service.
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